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TRAVEL,
TRANSPORTATION
& HOSPITALITY

Transform Today to Unlock Success in the Digital Age

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The industry is facing tough competition from new disruptive hospitality service providers, low customer retention, high costs, the need to differentiate from competition and offer innovative and unique services from increasingly demanding customers.

THE TechM BPS EDGE

Tech Mahindra Business Process Services provides end-to-end services for the Travel and Hospitality sector through analytics, consulting, and automation.

Workforce Management

Multi-channel workforce management

Multi-channel Delivery

Voice (cloud-based/on premises)

Chat/email

Social media

Mobile apps

Process Maturity Models

Process maturity models for Sales, Customer service, Collections

Evaluating capability and maturity of hospitality business processes

Business Intelligence

Performance visualization for hospitality

Single unified view

Dynamic reporting

Provide key trends at the click of a button

Analytics

Web/mobile analytics

Predictive analytics

Campaign management

Sales analytics

Social media monitoring and analytics

Loyalty management analytics

Data segmentation and tracking

Knowledge Management

Digitized knowledge management solution

Decision Tree

Intelligent Voice Support

Intelligent virtual assistant-multilevel interactive customer assistance

Predictive and preview dialer support

Non-Voice Support

Productive management solution

Workflow tool

Document management solution

 

Workforce Management

Multi-channel workforce management

Our core services include:

Voice (cloud-based/on premises)

Chat/email

Social media

Mobile apps

Process Maturity Models

Process maturity models for Sales, Customer service, Collections

Evaluating capability of and maturity of hospitality business processes

Business Intelligence

Performance visualization for hospitality

Single unified view

Dynamic reporting

Provide key trends at a click of a button

Analytics

Web/mobile analytics

Predictive analytics

Campaign management

Sales analytics

Social media monitoring and analytics

Loyalty management analytics

Data segmentation and tracking

Knowledge Management

Digitized knowledge management solution

Decision Tree

Intelligent Voice Support

Intelligent virtual assistant-multilevel interactive customer assistance

Predictive and preview dialer support

Non-Voice Support

Productive management solution

Workflow tool

Document management solution

Get in touch
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